FREE SHIPPING ON ORDERS OVER $100 (CAD) *CONSUMERS
This offer only available in Canada on product orders on the website (standard shipping). Pay only $5,00 (CAD) for canadian orders under $100 (CAD).
FREE SHIPPING ON ORDERS OVER $200 (CAD) *PROFESSIONNALS
This offer only available in Canada on product orders on the website (standard shipping). Pay only $15,00 (CAD) for canadian orders under $200 (CAD).
How to buy Misencil products online?
The steps to place an order are very simple and safe to allow you to shop in peace.
Only resale and promotionnal products are available to public. To see our professionnals products, you need to make a request to create an account here.
Once you have finished your shopping, simply click on “view cart” to review your order and enter your shipping and billing informations.
The opportunity to register as a user let you easily view your past orders and give you access to exclusive promotions.
Do I need to create an account?
You can, if you like, make your purchases as a simple visitor. Select the items you want and enter your shipping and billing informations to proceed the order.
However, you will need to re-enter this information for each subsequent purchase.
Perhaps, a visitor account doesn’t give you access to our professional products. An account is required to order professional products.
What happens if one of my products is not available?
In the event that Misencil is unable to deliver a product to you for any reason, you will be notified by e-mail or telephone.
You will have the choice of changing your product selection for a comparable and available item, retaining your initial selection, waiting for the new availability of the product and thus delaying the delivery of your order or requesting the withdrawal of the item.
Misencil reserves the right to discontinue the delivery of any product without prior notice.
ORDER AND DELIVERY
Can I order from outside of Canada?
Can I track the status of my order?
An confirmation email will be sent to you to register your order and your payment. You will then receive a shipping confirmation number via email.
I have a specific question about my order or one of your products, can I speak to you?
You can contact us from Monday to Friday, from 9 am to 5 pm (Eastern Time) at 1-888-492-9984 or by e-mail at firstname.lastname@example.org
What are the delivery times and costs?
Most regions receive delivery within 5 business days. Shipping costs are:
– $ 15.00 per package for professionnal; any order of $ 200 or more will be delivered free of charge.
– $ 5.00 per package for consumers; any order of $ 100 or more will be delivered free of charge.
What are the accepted payment methods?
We currently accept Visa, Mastercard and American Express credit cards via Stripe.
What is your return policy?
If a product is damaged, we will be happy to exchange the product within 10 days. However, due to the nature of our products, we can not accept exchanges or returns if the product has been opened or used.
Do I have to pay the shipping costs for returning the goods?
We will be happy to exchange your products; on the other hand the delivery costs for any return of products are not refundable.
Can I return your products to any point of sale?
No, all products purchased online can not be returned to a Misencil point of sale, with the exception of our head office located at 2991 de Maisonneuve Blvd. de la Pinière, Terrebonne, Quebec J6X 4V5.
YOUR INFORMATIONS AND MISENCIL
Is it safe to submit my credit card information online?
The site www.misencil.com is equipped with the SSL protocol, an advanced technology in terms of computer security, allowing you to make your purchases without fear.
Is my personal information shared with third parties?
Your personal informations remain the property of Misencil, and that under no circumstances will it be shared with other entities.